Noticing before your customer does.
Someone checks that your site is still working, and notices when a person who asked for a quote has been left waiting.
Two things go wrong quietly. The site stops taking bookings and nobody tells you, and somebody who filled in your form sits unanswered for a week. Watch is the department whose only job is to catch both of those before a customer does.
The checks that catch this class of failure exist inside the studio and have caught it on real sites, repeatedly. Nothing is watching a customer’s site today.
Watch is not open. It has no date and no price, because we do not have either yet. There is no uptime figure on this page and no promise about how quickly anybody would be told, because neither of those is wired end to end.
If you want to ask about this department, write to owner@elevarestudio.co or call 804-677-4441. That reaches one person and he answers it himself.
The other departments
- Web$49The Site Report goes through the website you have now and tells you what is losing you customers, in the order of what it costs you.
- MoneyNot open yetSomeone reads your numbers at the end of every month and tells you what came in, what went out, and who has stopped buying.
- MarketingNot open yetSomeone writes and designs a month of posts in your brand and hands them to you as finished files rather than as a plan.
- WatchNot open yetSomeone checks that your site is still working, and notices when a person who asked for a quote has been left waiting.
- The BoardroomNot open yetEvery week someone sits down with the whole picture of your business and tells you what to double down on and what to stop.